Mobile Application Projects

  I’m Eric Jones, Managing Member of TechTrek Milwaukee. Our mission is simple: Where Technology Meets Reliability. After years building and managing voice and network systems for hospitals, school districts, and large public projects, we saw a repeated pain point across communities: citizens want to help, but the reporting process is slow, confusing, and often missing usable evidence. Today, I’ll show you how our Public Safety Mobile App solves that with a tool your residents will actually use and your teams can trust.The Problem We’re SolvingLet me start with a scene you’ve probably lived through: a resident observes a suspicious situation or a small fire. They’re not sure if it’s 911 or a non-emergency line. They hesitate, the moment passes, and when they finally call, there’s no photo, no video, and the description is fuzzy. By the time information reaches the correct agency, time-to-awareness and time-to-action have both suffered.We heard the same issues from leaders across police, fire, and OEM:

• Evidence quality is inconsistent.
• Routing wastes time—reports bounce between agencies.
• Operational visibility is fragmented—no simple, shared picture of what’s unfolding right now.
• Accountability is hard—data is scattered and difficult to export for audits or grants.

The Solution: TechTrek’s Public Safety AppOur platform creates a single, simple path from citizen to command.For residents:

• One-tap reporting with photo/video capture and a short note.
• Instant geo-tagging and time stamps to preserve context.
• Clear categories—Fire, Police, Hazards—so people choose correctly without second-guessing.
• Optional anonymous reporting if your policy allows.

Under the hood:

• A configurable rules engine auto-routes each report to Police, Fire, or OEM, using location, incident type, time windows, and any local business rules you need.
• Real-time alerts go to the right teams. Supervisors see a live map of incidents, evidence cards, and status updates.

For administrators and command:

• A secure web portal shows live feeds, maps, filters, and queues.
• Audit trails track who saw what, when, and what actions were taken.
• Exportable analytics summarize volume, hotspots, and response patterns for leadership briefings and funding applications.

Privacy, Security, and Policy AlignmentWe designed the app to fit your policies, not force you into ours.

• Data retention is configurable. You decide how long reports and media persist, with legal hold support.
• Role-based access and logging keep sensitive items limited to authorized staff.
• Encryption in transit and at rest, and we align implementation with your counsel’s guidance and any vendor compliance requirements you specify.
• The interface is ADA-conscious and supports multiple languages, because access builds trust.

Deployment OptionsEvery city is different, so we offer flexible deployment:

1. App-Only (Cloud Hosted) – fastest to launch, lowest capital cost.
2. Hybrid/On-Prem Storage – keep media locally for compliance while running the app and portal in the cloud.
3. Single App, Many Jurisdictions – one nationwide app where citizens choose their county/city profile. This gives you a consistent user experience with local branding and rules per jurisdiction.

Each option uses the same citizen app and command portal, so your teams won’t relearn tools as you scale.Upgrade: Video Command Center IntegrationFor cities with established Video Command Centers, our upgrade securely brings citizen-submitted video into your existing environment. Dispatchers can:

• View live or near-real-time clips from residents alongside fixed cameras.
• Use AI-assisted triage to flag likely fire, smoke, traffic hazards, or suspicious activity.
• Prioritize response based on signal strength—time stamps, location, media quality, and category.

This doesn’t replace your systems; it enhances them with citizen context early in the event.How We Roll Out: A 90-Day Pilot You Can MeasureWe recommend a structured pilot with clear success metrics.Phase 1 – Discovery & Configuration (Weeks 1–4)

• Workshops with Police, Fire, OEM, and IT.
• Configure categories, routing rules, retention, and access profiles.
• Branding and language setup.
• Small internal group tests the app and portal.

Phase 2 – Limited Launch (Weeks 5–8)

• Go live in two districts or a defined area.
• Train dispatch/command users (quick—most learn it in one session).
• Track engagement: submissions, routing speed, evidence completeness.

Phase 3 – Expand & Evaluate (Weeks 9–12)

• Broaden coverage citywide if early KPIs are positive.
• Export a pilot report: volume, hotspots, time-to-awareness trends, and qualitative feedback from responders.

At the end of 90 days, you’ll know exactly how this fits your operations.Cost Structure (High-Level)We keep pricing transparent and modular so you buy only what you need:

• Option 1 – App-Only (Cloud): one-time implementation, then a monthly subscription based on active jurisdictions.
• Option 2 – App + On-Prem Storage: same core, with local media retention and 24/7 monitoring.
• Option 3 – App + On-Prem + AI Video Analyzer: adds automated categorization to accelerate triage.
• Option 4 – Enterprise / Multi-County: one scalable platform with county-level profiles, branding, and admin portals.

We tailor exact numbers during scoping; many cities start with Option 1 to prove value, then step up if needed.Why This WorksThree reasons:

1. Familiar Behavior: People already record video. We make it useful by sending it to the right place, immediately, with context.
2. Operational Fit: The app mirrors your real-world jurisdiction and shift rules, not a generic flow.
3. Trust & Accountability: Residents see a respectful experience; agencies get clean data and exportable evidence—less noise, more signal.

What This Is Not

• It’s not a social feed. There’s no public commenting and no “gotcha” culture.
• It’s not an unbounded data firehose. Your rules determine what’s retained and who sees it.
• It’s not a replacement for 911. It’s a complement that captures context you often miss.

A Quick Walkthrough (for the demo)If we had the screens up right now, you’d see:

1. The citizen flow: Report → Add media → Categorize → Submit.
2. The command view: live incident cards, map filters, and the evidence viewer.
3. The admin settings: incident categories, routing rules, and retention windows.

In 30 minutes, we can show you the full loop end-to-end.Next StepsIf you’re interested, we suggest:

1. Book a demo with Police, Fire, OEM, and IT in the room.
2. Choose a 90-day pilot scope—two districts or a specific set of incidents.
3. Define success metrics: adoption, routing speed, evidence quality, and usability feedback.
4. Decide after the pilot—expand, iterate, or pause.

TechTrek Milwaukee was built by practitioners who care about reliability and respect for the people doing the work. The Public Safety App helps your residents share what they see safely, and it helps your teams act faster with better context. If you want modern tools that fit your policies and your reality, we’d be honored to partner with you.